Terms of service
OVERVIEW
Welcome to the xnor Shop! The terms “we”, “us”, “our”, and “xnor” refer to xnor GmbH, operating the online store at xnor.shop (the “xnor Shop” or the “Store”). xnor GmbH operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). The xnor Shop is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By placing an order with us, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, please do not place an order.
These Terms apply to consumers (within the meaning of Sec. 13 of the German Civil Code (BGB)) and to merchants (within the meaning of Sec. 14 BGB). The Services and products are offered exclusively for research, development, prototyping, educational, and experimental purposes and are not intended for use on public roads, unless such use is expressly permitted by law or otherwise individually cleared for your jurisdiction. Where the law treats consumers and merchants differently, the applicable rules apply automatically based on your status. Mandatory statutory consumer protection rules that cannot be excluded by contract remain unaffected by these Terms.
SECTION 1 - ACCESS AND ACCOUNT
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.
We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores.
All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.
Nothing in this Section limits the statutory warranty rights (Mängelhaftung) of consumers under Sec. 434 et seq. BGB or comparable mandatory consumer protection laws in your jurisdiction.
SECTION 3 - ORDERS
The presentation and advertising of products in our online shop do not constitute a legally binding offer to enter into a purchase contract.
By submitting an order through our online shop by clicking the corresponding order button (e.g. “Pay now”, “Pay with PayPal”, or any other payment-method-specific order button), you place a legally binding order. You are bound by your order for a period of two weeks after submitting it; any statutory right of withdrawal to which you may be entitled remains unaffected.
We will promptly confirm receipt of your order submitted through our online shop by email. Such confirmation of receipt does not constitute a binding acceptance of your order unless we expressly declare acceptance at the same time.
A contract is only concluded when we accept your order by means of an express declaration of acceptance or by delivering the ordered products. We will arrange shipment of the products only after receipt of the full purchase price, including shipping costs (advance payment). Please review your order carefully before submitting, as xnor GmbH may be unable to accommodate cancellation requests after an order is accepted, except for the statutory right of withdrawal of EU consumers described in Section 23. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the email, billing address, and/or phone number provided at the time the order was made.
Your purchases are subject to return or exchange in accordance with our Right of Withdrawal & Return Policy.
SECTION 4 - PRICES AND BILLING
All prices stated in our online shop are gross prices and include the applicable statutory value-added tax (VAT), plus any applicable shipping costs. The applicable shipping costs are indicated in our online shop. The total price, including VAT and applicable shipping costs, will be displayed to you in the order summary before you submit your order, and will also be included in the order confirmation email. If we fulfill your order by way of partial deliveries, you will only be charged shipping costs for the first partial delivery. If the partial deliveries are made at your request, we will charge shipping costs for each partial delivery. Unless otherwise expressly stated, posted prices do not include customs duties, import taxes, or other import charges. Any such additional customs duties, taxes, fees, or import charges that may be incurred are to be borne by you.
We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.
SECTION 5 - NATURE OF PRODUCTS; BUYER RESPONSIBILITY FOR LEGAL AND INSURANCE COMPLIANCE
The products offered in the xnor Shop consist of electronic hardware components, including but not limited to wiring harnesses, adapters, cables, connectors, and related accessories. These products are general-purpose hardware sold for research, development, prototyping, educational, and experimental purposes. xnor GmbH is not affiliated with, endorsed by, or sponsored by any vehicle manufacturer.
5.1 Intended Use. Our products are sold exclusively for research, development, prototyping, educational, and experimental purposes, and/or for use on private property, closed courses, test benches, or in jurisdictions where such use is expressly permitted by law. Our products are not sold as, and are not intended to be, certified automotive safety equipment, type-approved components, original-equipment replacement parts, or replacements for manufacturer-installed vehicle systems. The selection, installation, configuration, and operation of any software is your sole responsibility.
5.2 Buyer's Duty to Verify Legality. It is your sole and exclusive responsibility, prior to purchase and prior to any installation or use, to independently verify whether the purchase, import, installation, operation, and/or use of the products — and of any third-party software, firmware, or system that you independently choose to use in connection with the products — is permitted under the laws, regulations, type-approval requirements, and road traffic rules applicable in your country, state, region, or jurisdiction. This includes, without limitation and where applicable, the German Straßenverkehrs-Zulassungs-Ordnung (StVZO), the Straßenverkehrsordnung (StVO), EU Regulation 2018/858 and related UN/ECE regulations, and any equivalent or successor rules in other jurisdictions. xnor GmbH makes no representation whatsoever that our products are street-legal, road-approved, type-approved, or otherwise lawful to install or operate on public roads in any particular jurisdiction.
5.3 Buyer's Duty to Verify Insurance Coverage. Please note that the installation or use of our products — and of any software or system you independently choose to use with them — may affect your motor vehicle insurance coverage, premiums, or claims. We therefore recommend that you contact your motor vehicle insurance provider and any other relevant insurer before installation or use and obtain written confirmation regarding the impact on your insurance coverage. xnor GmbH does not make any representation or guarantee regarding the effect of our products, or of any use made of them, on any insurance policy.
5.4 Buyer's Duty to Verify Vehicle Warranty. Please note that the installation of our products, or any modifications made in connection with them, may affect, limit, or void the warranty provided by your vehicle manufacturer, dealer, or any extended warranty provider. We therefore recommend that you verify the potential impact of the installation on your vehicle warranty before installing or using our products.
5.5 Assumption of Risk. Please note that modifying a motor vehicle or connecting additional hardware or software to a motor vehicle may involve inherent risks. In the worst case, such activities may result in accidents, personal injury, death, property damage, or legal, regulatory, insurance, or warranty-related consequences. You are solely responsible for deciding whether and how to install or use our products and any software or systems used in connection with them. We therefore recommend that installation and use only be carried out with appropriate care, technical expertise, and in compliance with all applicable laws and regulations. Nothing in this section excludes or limits any mandatory statutory liability of xnor GmbH, including liability under the German Product Liability Act (Produkthaftungsgesetz) and liability for injury to life, body, or health, intent, or gross negligence as further set out in Section 5.8.
5.6 No Professional Advice. Any information, guides, videos, tutorials, or installation instructions provided by xnor GmbH or linked from our Services are offered for general informational purposes only and do not constitute legal, engineering, automotive, or safety advice. These materials are provided solely for illustrative and promotional purposes. You are responsible for engaging qualified professionals where appropriate, in particular for installation, electrical integration, and any work on motor vehicles.
5.7 Acknowledgment. By actively confirming the corresponding consent box at checkout and by placing an order, you expressly confirm that you have read, understood, and accepted this Section 5 in full, and that you will use the products only for the purposes described in Section 5.1.
5.8 No Liability. To the fullest extent permitted by applicable law, xnor GmbH shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, fines, penalties, loss of insurance coverage, loss of warranty, accidents, personal injury, death, or property damage arising out of or in connection with your purchase, installation, or use of the products, your independent choice of software or system to use with the products, or your failure to comply with applicable laws, regulations, or insurance requirements. Mandatory statutory liability (including, where applicable, liability under the German Produkthaftungsgesetz, liability for intent and gross negligence, liability for the breach of essential contractual obligations (Kardinalpflichten), and liability for injury to life, body or health) remains unaffected.
SECTION 6 - SHIPPING AND DELIVERY
We are entitled to make partial deliveries where this is reasonable for you. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control.
Unless otherwise required by mandatory law applicable to you, title and risk of loss pass to you once we transfer the products to the carrier.
For consumers within the European Union, the risk of accidental loss or accidental deterioration of the product passes to the consumer only upon actual delivery of the product to the consumer (Sec. 475(2) BGB), unless the consumer has independently commissioned a transport company or other person not named by us to carry out the shipment.
SECTION 7 - INTELLECTUAL PROPERTY
Our Services, including but not limited to all brand identifiers, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by xnor GmbH, its affiliates or licensors and are protected by applicable copyright, unfair competition, and other intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of xnor GmbH or any third party. Unauthorized use of the Services may be a violation of applicable intellectual property laws. All rights not expressly granted herein are reserved by xnor GmbH.
xnor GmbH’s names, logos, product and service names, designs, and slogans are proprietary identifiers of xnor GmbH or its affiliates or licensors and are protected by applicable copyright, unfair competition, and other intellectual property laws. You must not use them without the prior written permission of xnor GmbH.
SECTION 8 - OPTIONAL TOOLS
You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement, subject to mandatory statutory consumer rights that cannot be excluded by contract. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools, except for liability that cannot be excluded by law.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms of Service.
SECTION 9 - THIRD-PARTY LINKS AND THIRD-PARTY SOFTWARE
The Services may contain materials, embedded functionality, and hyperlinks to websites or services provided or operated by third parties. We are not obliged to continuously monitor third-party content for legality, accuracy, or completeness unless required by applicable law. If you choose to access or use third-party websites, services, or materials, you do so at your own discretion and subject to the terms, conditions, and privacy policies of the respective third party. We are not responsible for third-party websites, services, software, or content that are outside our control. Mandatory statutory liability, including liability for intent, gross negligence, injury to life, body or health, and liability under applicable product liability laws, remains unaffected. Please review the policies, license terms, and practices of any third-party provider carefully before using their services or entering into any transaction with them. Complaints, claims, concerns, or questions regarding third-party products or services should generally be directed to the respective third party. This does not affect any statutory rights or claims you may have directly against xnor GmbH. In particular, xnor GmbH does not develop, maintain, distribute, endorse, or provide any separate warranty for third-party software that you may independently choose to use in connection with our products. Any such software is obtained by you from independent third parties under their respective license terms. xnor GmbH does not provide any separate support, maintenance, or compatibility obligations with respect to such third-party software, except where mandatory statutory rights apply. You are responsible for reviewing, accepting, and complying with any applicable third-party license terms and legal requirements relating to your use of such software.
Nothing in this Section limits any mandatory statutory rights or claims you may have against xnor GmbH under applicable law.
SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may be subject to Shopify’s Privacy Policy, which can be viewed here. By using the Services, you acknowledge that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, including outside the European Economic Area, in order to provide services to you. Where personal data is transferred outside the EEA, appropriate safeguards in accordance with Art. 44 et seq. GDPR are in place. Review our Privacy Policy for more details on how we, Shopify, and our partners use your personal information.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information available through the Services may contain typographical errors, inaccuracies, omissions, outdated information, or other mistakes relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, availability, compatibility information, or other product-related details. Prior to the conclusion of a contract, we reserve the right, at any time and without prior notice, to correct, update, modify, or remove such information and to refuse, limit, or cancel orders affected by such errors, inaccuracies, or omissions.
Until a contract has been concluded, we may reject, refuse, limit, or cancel any order at our discretion, including in cases of pricing errors, product unavailability, suspected fraud, misuse of promotions, export-control concerns, or other legitimate business or legal reasons.
After a contract has been concluded, nothing in this Section limits any mandatory statutory rights or obligations under applicable law. In particular, for customers within the European Union, any rights to cancel, rescind, contest, avoid, terminate, or otherwise modify a contract after its conclusion shall exist only to the extent permitted under applicable law.
If an order is cancelled or cannot be fulfilled after payment has already been received, we will refund the amount paid using the original payment method, unless otherwise agreed with you.
SECTION 12 - PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm xnor GmbH, Shopify or users of the Services, or expose them to liability.
In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, pretext, spider, crawl, or scrape; or (e) interfere with or circumvent the security features of the Services or any related website, other websites, or the Internet. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.
SECTION 13 - TERMINATION
We may suspend or terminate your access to the Services if you violate these Terms, misuse the Services, engage in unlawful conduct, create security risks, or if termination is otherwise reasonably necessary to protect xnor GmbH, Shopify, other users, or third parties. We may also discontinue or modify the Services for legitimate business, legal, or technical reasons, subject to applicable law. Any orders already accepted by xnor GmbH prior to termination will remain unaffected and will be fulfilled in accordance with these Terms unless we are entitled to refuse performance under applicable law.
Mandatory statutory rights of consumers, including statutory withdrawal rights and statutory warranty rights, remain unaffected.
SECTION 14 - DISCLAIMER OF WARRANTIES
Except where expressly agreed otherwise and subject to mandatory statutory rights, the Services and products are provided based on their agreed functionality and characteristics as described at the time of purchase. Nothing in these Terms limits or excludes mandatory statutory consumer rights, including statutory warranty rights under applicable law and liability under the German Product Liability Act (Produkthaftungsgesetz). Unless expressly stated otherwise, xnor GmbH does not guarantee that the products are approved for road use, type-approved, or compatible with every vehicle model, software version, jurisdiction, or regulatory environment. Compatibility information, if provided, relates only to the configurations expressly identified by us at the time of purchase. In particular, xnor GmbH does not guarantee uninterrupted availability of the Services or that the Services will always operate without delays, interruptions, or technical errors. To the extent permitted by applicable law, no guarantees are given beyond those expressly stated by xnor GmbH.
SECTION 15 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL xnor GmbH, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY. MANDATORY STATUTORY LIABILITY (INCLUDING LIABILITY UNDER THE GERMAN PRODUKTHAFTUNGSGESETZ, LIABILITY FOR INTENT AND GROSS NEGLIGENCE, LIABILITY FOR THE BREACH OF ESSENTIAL CONTRACTUAL OBLIGATIONS (KARDINALPFLICHTEN), AND LIABILITY FOR INJURY TO LIFE, BODY OR HEALTH) REMAINS UNAFFECTED.
SECTION 16 - INDEMNIFICATION
This Section 16 applies only to buyers acting in the course of their trade, business, profession, or craft (B2B). Consumers within the meaning of Sec. 13 BGB are not subject to this indemnification obligation; the statutory rules apply to them.
You agree to indemnify, defend and hold harmless xnor GmbH, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys’ fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, (3) your access to and use of the Services, or (4) your installation or use of the products in violation of applicable laws, regulations, type-approval requirements, or insurance terms.
We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). You will cooperate in the defense of indemnified claims, including by providing relevant documents.
SECTION 17 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 18 - WAIVER; ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party, except where statutory rules of interpretation require otherwise (in particular, Sec. 305c(2) BGB for consumer contracts under German law, under which doubts in the interpretation of standard business terms shall be resolved against the user).
SECTION 19 - ASSIGNMENT
You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you; for consumers, if such assignment materially affects the consumer's contractual position to their disadvantage, the consumer is entitled to terminate this agreement without notice upon receipt of information about the assignment.
SECTION 20 - GOVERNING LAW AND VENUE
(a) Governing Law. These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG) and excluding the conflict-of-laws rules. For consumers within the meaning of Sec. 13 BGB, this choice of law shall not deprive the consumer of the protection afforded by mandatory provisions of the law of the country in which the consumer has their habitual residence (Art. 6 Rome I Regulation (EC) No. 593/2008).
(b) Venue. For merchants (Kaufleute), legal entities under public law, or special funds under public law, the exclusive place of jurisdiction for all disputes arising out of or in connection with these Terms shall be the courts in Frankfurt am Main, Germany. For all other buyers, the statutory venue rules apply. xnor GmbH is also entitled to bring an action at the buyer's general place of jurisdiction.
SECTION 21 - HEADINGS
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 22 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice.
For non-consumers, your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes. Material changes affecting existing orders, contracts, or accounts of consumers will only become effective upon the consumer's express acceptance; we will request such acceptance through a clear, separate consent mechanism, and the consumer will be informed of the changes, their effective date, and the consumer's right to object.
SECTION 23 - INFORMATION FOR CONSUMERS IN THE EUROPEAN UNION
23.1 Right of Withdrawal. Consumers within the European Union have a statutory right to withdraw from a purchase contract within 14 days from the day on which they (or a third party named by them, other than the carrier) acquire physical possession of the last good, without giving any reason. The detailed withdrawal instructions, including the model withdrawal form, are set out in our Right of Withdrawal & Return Policy at xnor.shop/policies/refund-policy.
23.2 Statutory Warranty (Gewährleistung / Mängelhaftung). In addition to any warranties expressly granted by xnor GmbH, consumers have a statutory warranty for material defects existing at the time of risk transfer for two (2) years from delivery under Sec. 434 et seq. BGB. These rights cannot be excluded or shortened by these Terms. Manufacturers' guarantees, if any, apply in addition to and independently of the statutory warranty.
23.3 Online Dispute Resolution (ODR). The European Commission provides a platform for online dispute resolution (ODR), available at: https://ec.europa.eu/consumers/odr/. Our e-mail address for this purpose is x@xnor.tech.
23.4 Consumer Arbitration (VSBG). xnor GmbH is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board within the meaning of Sec. 36 of the German Consumer Dispute Resolution Act (Verbraucherstreitbeilegungsgesetz, VSBG).
23.5 Language of the Contract. The contract language is English. The contract text is stored by us and can be requested by you at any time by sending an email to x@xnor.tech.
SECTION 24 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at x@xnor.tech.
Our contact information is posted below:
xnor GmbH
x@xnor.tech
Auf dem Hecken 8, 65817 Eppstein, Germany
+49 6198 / 3060466
HRB 11907 Königstein im Taunus
VAT ID: DE368530415