Privacy policy
Last updated: July 16, 2026
This Privacy Policy describes how the xnor GmbH ("we", "us", or "our") process your personal information when you make a purchase from xnor.shop (the "Site"), visit our Site, use our services, or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have processed pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons.
How We Collect and Process Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and process varies depending on how you interact with us.
In addition to the specific processing set out below, we may process information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
Contact details including your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, security questions and other information used for account security purposes.
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
Companies who support our Site and Services:
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Shopify International Ltd.
Attn: Data Protection Officer
c/o Intertrust Ireland
2nd Floor 1-2 Victoria Buildings
Haddington Road
Dublin 4, D04 XN32
IrelandFor specific information about the data processed by Shopify related to powering our store with Shopify, see https://www.shopify.com/de/legal/privacy/consumers?country=de&lang=en
A data processing contract has been concluded with Shopify in accordance with Art. 28 GDPR.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.
How We Use Your Personal Information
Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account, according to Art. 6 (1) (b) GDPR. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy, according to Art. 6 (1) (f) GDPR.
Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products, according to Art. 6 (1) (f) GDPR.
Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, according to Art. 6 (1) (f) GDPR.
Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you according to Art. 6 (1) (f) GDPR.
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Embedded Functions and Content. We may incorporate functional and content elements into our Service that are obtained from servers of their respective providers (hereinafter referred to as “third-party providers”). These can be graphics, videos or social media buttons as well as posts (hereinafter uniformly referred to as “content”), according to Art. 6 (1) (a) GDPR. The integration always presupposes that the third-party providers of this content process the IP address of the user, since without the IP address they would not be able to send the content to their browser. The IP address is therefore required for the display of the content or functions. We strive to only use content whose respective providers only use the IP address to deliver the content. Third-party providers can also use pixel tags (invisible graphics, also known as “web beacons”) for statistical or marketing purposes. The “pixel tags” can be used to evaluate information such as visitor traffic on the pages of this website. The pseudonymous information can also be stored in cookies on the user’s device and contain, among other things, technical information on the browser and operating system, the websites to be referred to, the time of visit and other information on the use of our online service, as well as being linked to such information from other sources. E.g. on wiki.xnor.shop we embedded YouTube-Videos.
YouTube-Videos:
Google Ireland Limited
Gordon House, Barrow Street, Dublin 4, Ireland
subsidiary of: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USAFor specific information about the data processed by Google related to embedded YouTube-Videos, see: https://www.youtube.com; Data protection policy: https://policies.google.com/privacy
A data processing contract has been concluded with Google in accordance with Art. 28 GDPR.
In the case of Google, the information generated by the cookie is transferred to a Google server in the USA (third country) and stored there. Google may use this data for its own purposes and link it to other data records, e.g. your search history or personal accounts known to Google. We have no influence whatsoever on this data processing. The data processing is essentially carried out by Google. An appropriate level of data protection is guaranteed for the transfer to the USA due to Google’s certification under the EU-U.S. Data Privacy Framework.
YouTube-Videos
Opt out plug in: https://tools.google.com/dlpage/gaoptout?hl=en
Cookies
Like many websites, we use Cookies on our Site.
What are Cookies?
A Cookie is a small text file that is downloaded to your computer or device when you visit our Site. As our Service is operated using Shopify, Shopify places a number of different Cookies on our Site, including strictly necessary Cookies as well as performance, advertising, social media, and content Cookies.
Cookies enhance your browsing experience by enabling the Site to remember your actions and preferences (such as your login details and selected region). This means that you do not have to re-enter this information each time you return to our Site or navigate from one page to another. Cookies also provide information about how visitors use our Site, for example whether this is their first visit or whether they are returning visitors.
Which Cookies do we use and for what purposes?
Certain Cookies are necessary to enable you to visit our Site, use its features, and access secure areas. The use of these Cookies is essential for the operation of the Site. For example, we use user input cookies for the duration of a session to keep track of information entered by users when completing forms spanning multiple pages.
We also use functional cookies to remember choices you have made or information you have provided, such as your username, preferred language, or region. This enables us to tailor your experience on the website to your preferences.
Authentication cookies are an example of functional cookies. They are used for the duration of a session (or on a persistent basis if you select the "Remember me" option) to enable users to authenticate themselves on subsequent visits or to access authorised content across different pages.
We use the following categories of functional cookies:
User-centric security cookies, which are stored for a limited period in order to detect authentication abuse, such as repeated failed login attempts. These cookies are specifically implemented to enhance the security of our Services.
Session cookies (Flash cookies) for multimedia content, which are used for the duration of a session to store technical data required for the playback of video or audio content (e.g. image quality, network connection speed, and buffering parameters).
Load balancing session cookies, which are used for the duration of a session to identify the same server within the load balancer's server pool, ensuring that requests are routed appropriately.
Persistent user interface customisation cookies, which are used to store a user's preferences regarding a service across multiple webpages.
The following cookies may be set when you visit our website:
| Name | Provider | Description | Retention Period |
|---|---|---|---|
| _ab | Shopify | Determines when the administrator bar is displayed in the storefront. | 1 year |
| _abv | Shopify | Preserves the collapsed state of the administrator bar. | 1 year |
| _checkout_queue_token | Shopify | Used when a queue exists during the checkout process. | 1 year |
| _cmp_a | Shopify | Used to manage the customer's privacy preferences. | 1 day |
| _identity_session | Shopify | Contains the user's identity session ID. | 2 years |
| _master_udr | Shopify | Permanent device identifier. | Session |
| _pay_session | Shopify | Shopify Pay Rails session cookie. | Session |
| _secure_account_session_id | Shopify | Used to track a customer session for new customer accounts. | 30 days |
| _session_id | Shopify | Used for reporting and analytics. | 2 years |
| _shopify_country | Shopify | Used by Shopify Plus stores where the pricing currency or country is determined via GeoIP, avoiding repeated GeoIP lookups after the initial request. | 30 minutes |
| _shopify_essential | Shopify | Contains information essential for the proper functioning of the store, including session and checkout information and anti-tampering data. | 1 year |
| _storefront_u | Shopify | Supports updating customer account information. | 1 minute |
| _tracking_consent | Shopify | Stores a user's consent preferences where privacy rules have been configured for the visitor's region. | 1 year |
| auth_state_<> | Shopify | Stores the authentication state before the customer is redirected to a third-party authentication provider. | 25 minutes |
| card_update_verification_id | Shopify | Supports verification when a buyer returns to Shopify after completing 3D Secure during checkout. | 20 minutes |
| cart | Shopify | Stores information relating to the user's shopping cart. | 2 weeks |
| cart_currency | Shopify | Used after checkout to initialise a new empty cart using the same currency as the completed checkout. | 2 weeks |
| cart_sig | Shopify | Hash value of the shopping cart contents used to verify cart integrity and support certain cart operations. | 2 weeks |
| cart_ts | Shopify | Used in connection with checkout. | 2 weeks |
| checkout | Shopify | Used in connection with checkout. | 21 days |
| checkout_prefill | Shopify | Encrypts and stores URL parameters containing personal data used in cart permalink URLs. | 5 minutes |
| checkout_session_lookup | Shopify | Used in connection with checkout. | 3 weeks |
| checkout_session_token_<> | Shopify | Used when a checkout session is established on the server. | 3 weeks |
| checkout_token | Shopify | Records the landing page of visitors arriving from other websites. | Session |
| customer_account_locale | Shopify | Tracks the locale of a customer account when redirected from checkout or the storefront to customer accounts. | 1 year |
| customer_payment_method | Shopify | Stores the payment method being updated for subscriptions. | 1 hour |
| customer_shop_pay_agreement | Shopify | Used to verify a new payment method for Shop Pay. | 20 minutes |
| device_fp_id | Shopify | Contains a device fingerprint identifier used as an anti-fraud measure. | Session |
| device_id | Shopify | Contains the session device identifier used as an anti-fraud measure. | Session |
| discount_code | Shopify | Stores a discount code received through a URL parameter for application during the next checkout. | Session |
| dynamic_checkout_shown_on_cart | Shopify | Customises the checkout experience for buyers using the standard checkout instead of dynamic checkout. | 30 minutes |
| hide_shopify_pay_for_checkout | Shopify | Set when a buyer dismisses the Shop Pay login modal during checkout, after which an informational notice is displayed. | Session |
| identity-state | Shopify | Stores the customer's status before redirection for identity authentication. | 1 day |
| identity-state-<> | Shopify | Stores the customer's status before redirection for identity authentication. | 1 day |
| identity_customer_account_number | Shopify | Stores an identifier facilitating login across customer account and storefront domains. | 12 weeks |
| keep_alive | Shopify | Used when international domain redirection is enabled to determine whether a request is the first request of a session. | Session |
| locale_bar_accepted | Shopify | Remains when the geolocation app modal has been accepted. | Session |
| locale_bar_dismissed | Shopify | Remains when the geolocation app modal has been dismissed. | 1 day |
| localization | Shopify | Used to localise the shopping cart according to the appropriate country. | 2 weeks |
| logged_in | Shopify | Indicates that the user is logged in. | 12 weeks |
| login_with_shop_finalize | Shopify | Facilitates login with Shop. | 5 minutes |
| master_device_id | Shopify | Permanent device identifier. | 1 year |
| order | Shopify | Enables access to the buyer's order details page. | 3 weeks |
| pay_update_intent_id | Shopify | Stores the identifier of an update intent for a Shop Pay billing agreement required for callback after verification of a new Shop Pay payment method. | 20 minutes |
| preview_theme | Shopify | Indicates whether the theme is being previewed. | Session |
| previous_checkout_token | Shopify | Used to pre-fill checkout with information from the previous checkout. | 1 year |
| previous_step | Shopify | Used in connection with checkout. | 1 year |
| profile_preview_token | Shopify | Used to preview checkout customisations. | 5 minutes |
| receive-cookie-deprecation | Shopify | Cookie used by Google to identify certain Chrome browsers affected by the phase-out of third-party cookies. | Session |
| remember_me | Shopify | Used to pre-fill checkout with information from the previous checkout. | 1 year |
| secure_customer_sig | Shopify | Used to identify a customer after login so that repeated authentication is not required. | 1 year |
| shop_pay_accelerated | Shopify | Indicates whether a buyer is eligible for Shop Pay accelerated checkout. | 1 year |
| shopify-editor-unconfirmed-settings | Shopify | Stores changes made by a merchant in the editor for preview purposes. | 16 hours |
| shopify_pay | Shopify | Used to sign a buyer into Shop Pay when returning to checkout within the same store. | 1 year |
| shopify_pay_redirect | Shopify | Used to accelerate checkout where the buyer has a Shop Pay account. | 1 year |
| storefront_digest | Shopify | Stores a digest of the storefront password, allowing merchants to preview a password-protected storefront. | 1 year |
| tracked_start_checkout | Shopify | Used in connection with checkout. | 1 year |
| user | Shopify | Used in connection with store login. | 1 year |
| user_cross_site | Shopify | Used in connection with store login. | 1 year |
| wpm-domain-test | Shopify | Used to test Shopify's Web Pixel Manager with the domain to ensure proper functionality. | Session |
| consent | Stores user preferences such as language and map display settings and may be used for personalized advertising. | 2 years |
Reporting and Analytics
| Name | Description | Retention Period |
|---|---|---|
| _landing_page | Records the landing page of visitors arriving from other websites. | 2 weeks |
| _orig_referrer | Enables merchants to identify the sources from which visitors arrived. | 2 weeks |
| _shopify_ga | Contains Google Analytics parameters supporting cross-domain analytics. | Session |
| _shopify_s | Identifies a unique browser session/store combination and is automatically deleted 30 minutes after the last activity. | 30 minutes |
| _shopify_sa_p | Records the landing page of visitors arriving from other websites for marketing analytics purposes. | 30 minutes |
| _shopify_sa_t | Records the landing page of visitors arriving from other websites for marketing analytics purposes. | 30 minutes |
| _shopify_y | Shopify Analytics cookie. | 1 year |
| checkout_one_experiment | Used where a checkout qualifies for Checkout One and is assigned to a control or test group. | Session |
| shop_analytics | Contains buyer information required for Shop analytics. | 1 year |
| unique_interaction_id | Used for calculating checkout metrics. | 10 minutes |
For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/de/legal/cookies?country=de&lang=en.
Managing Cookies
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
Our website also recognizes the Global Privacy Control (GPC) signal, which enables you to opt-out of certain uses or disclosures of your information. If you notify us of your preference through GPC, we will treat such signal as a valid request to opt out of sharing / targeted advertising for the associated browser or device, and, if we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other “Do Not Track” signals that may be sent from your web browser or device.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:
With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
Additional Information for Residents of California and Other U.S. States:
We have in the past 12 months disclosed the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":
| Category | Categories of Recipients |
|---|---|
|
|
We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.
With your consent we share personal information for the purpose of engaging in advertising and marketing activities, as follows.
We have “sold” and “shared” (as those terms are defined in applicable law) personal information over the preceding 12 months for the purpose of engaging in advertising and marketing activities, as follows.
| Category of Personal Information | Categories of Recipients |
|---|---|
| Identifiers such as name, e-mail address and phone number | Business and marketing partners |
| Commercial information such as records of products or services purchased | Business and marketing partners |
| Usage Data | Business and marketing partners |
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
We implement appropriate technical and organisational measures in accordance with Art. 32 GDPR to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.
Nevertheless, no method of electronic transmission or storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information transmitted over the Internet.
Your Rights
If you are located in the European Economic Area ("EEA"), the United Kingdom or Switzerland, you have the rights granted under the applicable data protection laws, including the General Data Protection Regulation ("GDPR"), the UK GDPR and the Swiss Federal Act on Data Protection, as applicable.
If you are located outside these jurisdictions, additional rights may apply under the privacy laws of your country or state of residence.
Subject to the applicable legal requirements and limitations, you may have the following rights:
Right of Access (Art. 15 GDPR): You have the right to obtain confirmation as to whether we process your personal data and, where this is the case, to request access to your personal data together with information about the processing.
Right to Rectification (Art. 16 GDPR): You have the right to request the correction of inaccurate personal data and the completion of incomplete personal data.
Right to Erasure ("Right to be Forgotten", Art. 17 GDPR): You have the right to request the deletion of your personal data where the legal requirements are met.
Right to Restriction of Processing (Art. 18 GDPR): You have the right to request that we restrict the processing of your personal data in the circumstances provided for by law.
Right to Data Portability (Art. 20 GDPR): Where the processing is based on your consent or on a contract and carried out by automated means, you have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format and, where technically feasible, to request that it be transmitted directly to another controller.
Right to Object (Art. 21 GDPR): You have the right to object, at any time and on grounds relating to your particular situation, to the processing of your personal data where we process your personal data on the basis of our legitimate interests. Where we process your personal data for direct marketing purposes, you have the right to object to such processing at any time.
Right to Withdraw Consent (Art. 7 (3) GDPR): Where the processing of your personal data is based on your consent, you may withdraw your consent at any time with effect for the future. The withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
Right to Lodge a Complaint (Art. 77 GDPR): If you believe that the processing of your personal data violates applicable data protection law, you have the right to lodge a complaint with a competent supervisory authority, in particular in the Member State of your habitual residence, place of work or the place of the alleged infringement.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.
International Users
Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at x@xnor.eu or contact us at Auf dem Hecken 8, Eppstein, 65817, DE.
For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information.